A change is coming. As you may already be aware, the Veeva Vault suite of products see 3 major updates every year. These changes range in nature, with some affecting end-users, some impacting the business administrators, and some that just help the product to be as efficient as possible.
As part of the latest updates, the Action User Interface change is coming into effect and will impact the whole suite of Vault products. It is a wide-ranging User Interface (UI) change, and one that will have a significant, but positive impact for end-users.
With any change, training should be a consideration to support your users’ seamless transition to the new UI and understanding of the latest Vault updates. But what training approach is going to be right for you and your users?
Virtual Instructor Lead Training
Virtual Instructor Lead training (VILT) takes users through a Live Demonstration of the updates and demonstrates their benefits.
Why virtual and not face to face? VILT training, much like face to face, when run well, can be a great learning experience for the attendees. Trainers can respond to the audience, as well as tailoring the Live Demonstration to the general feedback of the group.
For example, if the audience feels comfortable and knowledgeable about how the updates work, the trainer can move the VILT session into more of an exercise orientated experience. This way, the training is still both engaging and valuable for the users.
VILT sessions are not without their flaws, but these can be limited with prior planning. Support material is vital for these sessions, helping the audience absorb and stay focused on the learning. Consider breaking training down into multiple, smaller sessions to aid engagement and focus. Better to run a number of concise sessions than try to replicate an all-day face-to-face meeting online. With a single ‘big-bang’ session it can be difficult for learners to stay connected.
eLearning is a great tool for training anything from a brand-new system or changes to an existing one, such as the action UI changes. Particularly for software, it can provide a simulated experience taking users through precisely the workflow they will need to adopt the system into their day-to-day work. Well-designed eLearning can be engaging and memorable, giving users the chance to build ‘muscle memory’ for the system they need to use, and preparing them for when they use it for real.
An added benefit is that eLearning is a constant resource, and unlike training (face-to-face or virtual) can be revisited at the student’s leisure to reinforce or refresh learning. This can also lead to reduced stress on support teams, especially when new changes are introduced.
Knowledge checks and questions can be integrated into the learning to embed a user’s understanding as they move through the content.
With eLearning, a stronger focus can be put on story, where a user is shown the system in the context of their working life. This makes the training relevant to them and highlights the benefits, as well as the functionality of the system or updates.
For the business, eLearning modules are easy to maintain, and can be kept up to date for future releases and enhancements to Veeva Vault, giving you the advantage of a learning platform that grows with your system and acts as a resource to refresh existing users, and on-board new ones.
Tutorial and Change Management Videos
We live in the YouTube generation and are all familiar with turning to the second biggest search engine in the world for answers. Videos are engaging and help visually explain even complex concepts. They can be very helpful to delve into detail on software functionality to being additional context to a process.
Video doesn’t just tell the users what changes are coming, it can show them, in a dynamic and exciting way. This in turn, builds the anticipation around new releases and enhanced functionality coming to the Vault system.
Though there are many benefits to a video approach, there are some considerations to take into account before opting for video training. Video should be consumed in shorter, bite-size chunks. A video over 5 minutes in runtime, quickly loses its impact on the user. Audience members now expect videos to be short and snappy, as evidenced with the rise of new video platforms like Tik , Vimeo and Youtube.
Of course, there are other methods of training and material formats that can help your users adopt the new Veeva UI updates.
Quick Reference Guides are a great way to give users the essential information they need to continue with their working day. At Bright Affect, we create dynamic Quick Reference Guides that can be easily maintained. This means Veeva updates can always be reflected in the guides, keeping them fresh, current and always of value to users.
PowerPoint presentations can be a great support for trainers and users alike. It’s important to consider PowerPoint material if you are planning training sessions in person or via webinar. These assets can be used in the session, but also provided to users following the training as a useful refresher and for quick reference hints and tips.
It’s important to understand what will work best for your unique situation. The best solution is to have a comprehensive change management process that encompasses not one, but multiple methods of training. This results in all types of learners getting the training they need and, ultimately, will lead to a greater adoption of the Vault tool across your business.
For a no obligation conversation about your training updates, please contact us using this form.